SHIPPING POLICY
Free shipping applies after a total of $75.
Coastal Spa and Patio is not responsible for damages to the product during shipping.
Coastal Spa and Patio is not responsible for damage caused to goods due to improper installation.
All orders are shipped via ground shipping through a carrier determined by the seller and shipping charges may vary depending on weight and dimensions of product. Merchandise may ship from different locations, which may cause delivery dates to vary. Shipping dates are only an estimated time frame. Seller Coastal Spa and Patio is not responsible for delays due to weather or uncontrollable circumstances. Seller is also, not responsible for delays in shipping due to product shortage because of its seasonality.
Coastal Spa and Patio makes every attempt to notify buyer of delays in shipping.
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Additional shipping charges will be added to orders shipped outside of the United States.
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*Not all orders are readily available to ship. Some parts must be special ordered before being shipped out, and due to this, there will be no refunds on shipping if shipment chosen is processed.
RETURN POLICY
Merchandise may be returned under the following conditions:
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No cash refunds, store credit only.
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The original receipt must be presented for exchanges, or store credit, within 30 days of purchase.
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Merchandise must be returned intact, unused and in its original packaging.
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If product cannot be returned in person at store, customer is responsible for shipping and handling costs to return product.
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All custom orders (ex. spa covers, non-stock items, etc.) and sale items are final sale. No exchanges or store credit will be issued.
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Absolutely no exchanges on any pool and/or spa chemicals, for health and safety purposes.
If merchandise was part of a contract, no refund or exchange will be given at the store. You must deal directly with your salesperson.